RETURN POLICY

Returns (Lifetime Warranty)

To complete your return, we require a receipt or proof of purchase(Order/Invoice Number).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.


Exchanges / Repair
We only replace/ repair items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@silverlots.com and send your item to: 

Silver Lots
2/F, No 2, 241-249 Cheung Sha Wan Road, Kowloon, Hong Kong.
Tel : +852 54853771

Shipping
To return your product, you should mail your product to: 

Silver Lots
2/F, No 2, 241-249 Cheung Sha Wan Road, Kowloon, Hong Kong.
Tel : +852 54853771

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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